North East Virtual Assistant Conference

Nigel Greenwood

Nigel Greenwood

Nigel Greenwood

Customer Journeys


Nigel Greenwood has mapped and designed customer journeys for over 20 years and has now developed BuBul – the world’s first software that works out what advice an SME needs and delivers it.

The 6 things that all customers want:
There are only 3 reasons why someone will become a customer. They are price, product and customer experience. Surprisingly perhaps, price and product only make up 30% of the buying decision – the rest is down to the customer experience. Nigel will explain how the 6 things that all customers want, mean you can ensure a great customer experience (and how to put them into practice).

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